Ross FultonApplying Lean Management Principles To Engineer Your Customer Success ProcessesCustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. It’s also typically…Dec 7, 2020Dec 7, 2020
Ross FultonAn Executive’s Guide To Evaluating And Selecting The Right Customer Success TechnologyCustomer success technology is one of the breakout tech categories that has emerged over the past 5 years. The rise of the customer…Nov 16, 2020Nov 16, 2020
Ross FultonIncrease Saas Retention With Ideal Customer ProfilesRecurring revenue models have undeniably changed the shape and strategy of sales pipelines within software companies. The prospects you…Oct 20, 2020Oct 20, 2020
Ross FultonStop Pitching SaaS Products and Start Prescribing OutcomesThis is the first in a 5 part series introduced here. The series is focused on how to increase revenue retention and expansion through your…Mar 17, 2018Mar 17, 2018
Ross FultonWhy Customer Success Strategy for Early Stage SaaS Startups is CrucialMultiple times this week, I’ve been asked whether early-stage SaaS startups need to be concerned about their Customer Success Strategy…Nov 7, 20171Nov 7, 20171
Ross FultonCustomer Success Leaders Need To Run Through WallsStrong. Determined. Brave…and covered in brick dust and plasterboard.Nov 1, 20171Nov 1, 20171
Ross FultonPart 2: Customer Success Lessons from 400 SaaS CompaniesWelcome to Part 2 of Customer Success Lessons from 400 SaaS Companies. This 2 part series offers strategic lessons on how to use Customer…Oct 30, 2017Oct 30, 2017
Ross Fulton3 Customer Success Lessons From 400 SaaS CompaniesSneak a peek through a hole in the fence at your SaaS peers and competitors and learn how to improve your Customer Success StrategyOct 24, 2017Oct 24, 2017
Ross FultonCustomer Success Needs To Be In Your SaaS DNA: 3 Reasons WhyCustomer Success needs to infuse every single strategy in your SaaS business model. This post explains why and howOct 17, 2017Oct 17, 2017